FAQ

The Milla Black Friday sale extends over nearly two weeks, featuring a variety of promotions focused on different product categories throughout specific periods. While the most significant discounts are typically offered on Black Friday, we encourage you to visit our website regularly for updates on ongoing promotions. Stay informed and ensure you don’t miss any details about this event by keeping an eye on our website.

Black Friday in 2024 falls on November 29th, and this year, we are offering even more substantial discounts than ever before. At Milla, our Black Friday promotions extend beyond the day itself, with various offers planned in the weeks leading up to the event. For detailed information and exclusive updates, we encourage you to subscribe to our newsletter to receive firsthand notifications about all our upcoming promotions.

Mark your calendars for Cyber Monday 2024, which falls on December 2nd! On this exciting day, you can look forward to fantastic discounts and special offers exclusively available on our website.

We believe in extending the Cyber Monday experience beyond just one day. To ensure you're in the loop about our best deals and offers, we invite you to subscribe to our newsletter. By joining, you'll be among the first to receive exclusive updates on our upcoming promotions and savings, so you never miss out on fantastic opportunities to save.

To be notified when the sale goes live, you can sign up for email notifications on our website. This will ensure you receive updates directly in your inbox as soon as the sale starts. Additionally, you can follow us on our social media platforms for real-time announcements and promotions.

You’ll be among the first to know about our upcoming Black Friday sales and exclusive offers by staying connected through these channels.

During our Black Friday period, all products will already be marked down to exclusive, deeply discounted prices. As a result, additional discount codes or promotional coupons cannot be applied during this time. We have carefully curated these discounts to ensure that the prices reflect the best possible savings, offering exceptional value to our customers from the outset.

For detailed information about our Black Friday promotions, we encourage you to regularly visit our website or subscribe to our newsletter to receive timely updates. Should you have any questions or require further assistance, our customer service team is promtly available to help at customercare@itsmilla.com.

Pre-orders are not available during the Black Friday sale. We encourage you to shop early, as stock is limited, and items may sell out quickly.

For more details, visit Milla’s official website and consider subscribing to our newsletter. Joining ensures you’ll receive exclusive updates on upcoming promotions, so you’ll be the first to know about exciting offers and savings opportunities.

Yes, you may change or cancel your order placed during the Black Friday sale, provided that you request this before the shipment is fulfilled. Please note that modifications cannot be made once the order is in transit. We recommend contacting our customer care team promptly to facilitate a smooth process - customercare@itsmilla.com.

Yes, shipping times may be affected by the Black Friday sale due to increased order volume and production demands. While we strive to process orders quickly, please note that items may take longer to ship during this busy period.

We offer express shipping options for in-stock items that typically deliver within 1-7 business days after processing. For items requiring production, the timeline may extend to 7 business days for production and 5-11 business days for delivery, depending on your location.

We recommend placing your orders early and monitoring the estimated delivery dates at checkout to ensure timely delivery. If you have any questions or need further assistance, please get in touch with our team via customercare@itsmilla.com.

We have a few options if the item you desire is currently out of stock. You can sign up for email notifications to be alerted when the item becomes available again - please note that this does not reserve the item for you.

We also encourage you to contact our customer care team, who can assist you in checking the availability of the specific dress and size you're looking for. Remember that items marked as "Final Sale" will not be restocked.

Please visit our website regularly to stay updated on stock availability. If you have any further questions or need assistance, feel free to email us at customercare@itsmilla.com.

Yes, Milla is committed to making your shopping experience seamless, even during Black Friday. Eligible items can be returned in new, unworn condition, with all tags attached and no signs of wear. However, customized items are not returnable, regardless of the sale period.

For international orders, return duties and taxes are the customer's responsibility. For further details, you can review Milla's complete return policy. If you have any questions or need help with returns, please don't hesitate to contact us at return@itsmilla.com.

Yes, you can exchange any item purchased during the Black Friday sale, except those marked as "Final Sale." We want to ensure you are delighted with your purchase, so we encourage you to initiate an exchange if needed.

To make the exchange process as smooth as possible, please ensure that the item is new and unused with the original tags attached. For more detailed information on our exchange policy and procedures, please visit our website or contact us directly via return@itsmilla.com.

Our customer care team will be available throughout the entire Black Friday weekend to assist you with any questions or concerns. We understand this is a busy shopping period, and we want to ensure you have a seamless experience.

If you have any questions about your orders, product availability, or require assistance navigating our website, our dedicated team is here to help. Please don't hesitate to reach out through our website, and we'll promptly respond to your inquiries.

Your satisfaction is our top priority, and we're committed to providing the support you need during this exciting time. Thank you for choosing Milla for your Black Friday shopping!