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Terms and conditions for returns & exchanges

Due to their unique characteristics, some of our items must fulfil the following criteria to be returned or exchanged:

  • Clothes: must be returned in new, unworn condition with original tags attached; must be free from makeup, deodorant marks, alterations, odours, stains, or any other signs of wear to be eligible for a refund.
  • Accessories: must be returned with the bag or the original cardboard packaging intact.
  • Customisable items: these items cannot be exchanged or returned, as they have been customised.
  • Packs: items forming part of a pack cannot be returned separately.
  • Special packaging and additional accessories: items with special packaging (fabric bags, special boxes, carriers, etc.) or additional accessories must be returned with said packaging or accessories in the same condition.